LGBT Great Careers Partner: Lloyds Banking Group
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Employees:
10,001+
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Locations:
9 Regional Hubs
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Industry:
Financial Services
About us
Lloyds Banking Group is a leading UK-based financial services group. We provide a wide range of banking and financial services, focused primarily on retail and commercial customers.
Structure of the Group
We have three core divisions and, in line with our strategy launched in 2022, we have restructured our business to optimise synergies and efficiencies to best serve our customers’ needs.
Retail
Retail offers a broad range of financial services products to personal customers, including current accounts, savings, mortgages, credit cards, unsecured loans, motor finance and leasing solutions.
This division aims to build deep and enduring relationships to meet more customers’ financial needs and improve their financial resilience throughout their lifetime with personalised products and services. Retail operates the largest digital bank and branch network in the UK.
Commercial Banking
Commercial Banking serves small and medium businesses as well as corporate and institutional clients. The division provides lending, transactional banking, working capital management, debt financing and risk management services.
Through investment in digital capability and product development, Commercial Banking delivers an enhanced customer experience with a digital-first business model and expanded client propositions
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Insurance, Pensions and Investments
This division helps millions of customers with their long-term protection, retirement and investment needs.
We have a strong heritage, helping our customers every day with their diverse and critical needs including life insurance, pensions, investments and general insurance (home and car).
Our purpose and strategy
Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.
Our purpose
Helping Britain Prosper
We do this by creating a more sustainable and inclusive future for people and business, shaping finance as a force for good.
Our strategy
We have three strategic priorities which will enable us to deliver our vision of being the UK customer-focused digital leader and integrated financial services provider, capitalising on new opportunities, at scale.
Drive revenue growth and diversification
Growth is a core focus of our strategy. We have prioritised opportunities across each of our businesses to ensure we generate value in the near term as well as creating new revenue streams which deliver over the longer term.
How this is Helping Britain Prosper
Our aim is to create profitable solutions which will help improve access to quality housing across the country, drive regional development, empower customers and businesses to a more prosperous financial future, and support the UK transition to net zero by advancing initiatives that address climate change and protect nature.
Progress in 2025
- UK’s largest digital bank with c.21.5 million mobile app users, logging on c.6.5 billion times in 2025.
- >£22 billion support to social housing since 2018.
- >750,000 Scottish Widows app users, up >75% year on year.
- Over £70 billion sustainable financing provided since 2022.
Strengthen cost and capital efficiency
As we invest to grow and diversify our revenue, it is essential to maintain our disciplined cost and capital management approach.
We will also look to further improve capital efficiency as we maintain our strong balance sheet with a disciplined risk approach, pursuing growth in capital-lite, fee generating businesses and generating capital.
How this is Helping Britain Prosper
Optimising balance sheet to offset regulatory capital headwinds, helping customers and clients become more resilient, supporting customers, colleagues and communities through challenging times, minimising our carbon footprint and reducing our sustainability related risks all help us achieve a disciplined approach to cost and capital management and strengthen our balance sheet.
Progress in 2025
- c.45% increase in active customers served per distribution FTE since 2021.
- c.30% gross reduction in run and change tech costs since 2021.
- £24 billion cumulative gross RWA optimisation since 2021.
Maximise the potential of people, technology and data
Delivering our strategy requires the Group to accelerate the intensity with which we use digital technologies and data to support customers. Our colleagues’ expertise and skills are instrumental to our success.
How this is Helping Britain Prosper
We are investing in our people, digital technologies and data to enable us to deliver our strategy, thereby delivering for our customers.
Progress in 2025
- Launched UK’s first in-app financial assistant.
- 50 live GenAI use cases in 2025, generating c.£50 million incremental value.
- Completed UK-first public blockchain tokenised deposits transaction.
Our Purpose
It doesn’t get much bigger. Helping Britain Prosper. By creating a sustainable and inclusive future for people and businesses, shaping finance as a force for good.
Sound good? Your next move could be closer than you think.
Our values
How we show up matters, and our values are the foundation of everything we do. We won’t walk past behaviour that goes against them.
We’re people-first. We’re sustainable. We’re inclusive. We’re bold. We trust each other.
Inclusion at Lloyds Banking Group
A more inclusive business is a stronger business.
In line with our Group strategy and our activity to maximise the potential of people, our goal is to ensure inclusion is at the heart of everything we do, further integrating initiatives across our operations, ensuring it influences every aspect of our work with our customers, colleagues, communities and partners.
Celebrating our differences
LGBTQ+
If we are to become the best bank for customers then we must continue to ensure that this vision is inclusive of the LGBTQ+ community.
At Lloyds Banking Group, we’re #AlwaysProud because for us, Pride isn’t a month in the calendar, it’s an all-year celebration of sexualities and identities.
We continue to push the boundaries in our marketing and advertising, making it much more inclusive and representative of our customers.
We are committed to providing a safe and supportive working environment for all colleagues and the way in which they wish to express their gender identity.
Our Rainbow
network
Our LGBTQ+ colleague network, Rainbow, plays a pivotal role in our approach, and is committed to connecting, developing and supporting our LGBTQ+ colleagues across the Group.
Over the years, Rainbow has supported many LGBTQ+ charities with volunteering and fundraising, including MindOut, Waverley Care and Switchboard.
LGBTQ+ and Ally Role Models
Each year, we publish our annual LGBTQ+ and Ally Role Model list. This shines a light on colleagues who’ve been nominated for their outstanding impact towards LGBTQ+ diversity and inclusion.
Support for mental health
To support LGBTQ+ colleagues with their mental health, Rainbow has created a Mental Health Advocate programme based on the Group’s already successful Mental Health Advocate programme.
This includes additional training and support tailored to the LGBTQ+ community.
In 2024 we launched a dedicated LGBTQ+ Employee Assistance Programme support service, staffed by individuals with live experience and specialist training.
Support for transgender colleagues
We are committed to providing a safe and supportive working environment for all colleagues and the way in which they wish to express their gender identity.
We have specially trained advisors in our HR function who are experts in the field of transgender and transitioning at work, providing dedicated support to line managers and colleagues. In 2016, we were the first UK-owned company to extend our Private Medical Benefit to include gender dysphoria.
Standing against hate
We’re an inclusive organisation and do not tolerate hate.
We have and will take action against discrimination and violent or offensive behaviour, whether racist, sexist, homophobic, transphobic, ageist or ableist, regardless of whether this happens in our branches, offices, over the phone or online on our social media channels. Such action may include referral to the police, being removed from premises, having calls terminated or in closure of an account.
We are committed to creating a safe environment for colleagues and customers and will strive to do the right thing for the communities we serve.
Disability
We are committed to providing an inclusive workplace for colleagues with disabilities and neurodivergent conditions (which may include long-term health and mental health conditions) and providing accessible and inclusive products and services to better support our customers with disabilities.
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Ethnicity
Our aim is to build a more ethnically diverse workforce that reflects the communities we serve and unlock the potential of our Black, Asian and Minority Ethnic colleagues.
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Gender
We are committed to leading the way in gender equality. Our focus is on enhancing the talent pipeline to achieve a gender balance in senior roles.
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Why join us?
We’re rebooting an icon and building the future of finance.
A career at Lloyds Banking Group could take you anywhere. Yes, anywhere. Whether you’re developing the code behind our latest app feature, analysing data across our 28 million customers, or helping to change customers’ lives day to day, there is a role here for you..
Join us as we reshape financial services
From customer focused roles in our branches, to specialist roles in tech and transformation.
No matter what role you’re in, you’ll have the opportunity to make a difference.
Fast forward your career here
Are you looking for a career with impact? If so, you’re in the right place!